Re the closure of the Commonwealth Bank at Fairfield Heights. My parents got a letter stating "for their convenience they can now go to Cabramatta, Fairfield or Wetherill Park", all further away, with terrible parking.
Now they walk to the Fairfield Heights branch. How can it be more convenient to travel further? My father is disabled, and not the only disabled customer at the branch. Staff told me one of their customers, in a wheelchair, was in tears over this.
Fairfield Heights population is growing. Staff tell me they don't know where they're going.
It's really disgusting how the bank puts profits before the community and their own staff. I've been a customer of the branch since I was a child, about 35 years. My parents for longer. Where's the goodwill to customers? Last night we got a call from a representative of the CBA, after my mother tried to call the branch earlier in the day. The person said data shows people are already using these other branches.
When pressed for this data, she said she couldn't share it with me. Attached is a photo [see online] at 10.30am of the Fairfield Heights branch. It's rather busy, contrary to what the bank says.
DARYL KING, Fairfield Heights
. . . go to Fairfield, Wetherill Park, Westfield Liverpool or Cabramatta.Spokeswoman, Commonwealth Bank