‘UNACCEPTABLE’: Carnes Hill library opens itself on public holiday

Public holiday closures are standard practice for most businesses.

So imagine the confusion caused this Queen's Birthday long weekend when the Carnes Hill library opened on Monday – by itself!

The library, part of Liverpool Council’s $35 million community and recreation precinct in Carnes Hill, is operated by an automatic locking system.

The problem was Monday was not entered into the system as a public holiday meaning the library was not staffed for the majority of the day.

One resident who didn’t want to be named said the system was “too clever” for its own good.

“They clearly didn't have in their procedures or think about this when deciding to go with an automated system that just opens everything up,” she said.

“An elderly customer reported youth acting up in the library and the police arrived about 4pm.”

Liverpool Council's chief executive Kiersten Fishburn said the situation was “unacceptable and should not have occurred.”

“Council became aware of the issue in the afternoon, and it was resolved promptly,” she said.

“It is a credit to the Carnes Hill community that there appears to be no damage to the library and no equipment or books missing.”

Ms Fishburn said all variations to normal hours in the system will be reviewed and double checked to prevent a similar situation happening. 


Discuss "‘UNACCEPTABLE’: Carnes Hill library opens itself on public holiday"

Please note: All comments made or shown here are bound by the Online Discussion Terms & Conditions.