34d ago

Service Delivery Manager

Grace Worldwide (Australia) Pty Limited

Similar jobs pay $95k ~ $100k
Permanent Full time Standard business hours
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Full job description
  • Corporate environment/dynamic organisation
  • Exciting and challenging opportunity
  • Domestic and International Relocations and Mobility Services

We are seeking an enthusiastic and motivated candidate to join our business to lead and support a team of Mobility Removal Coordinators. If you are interested in working in a dynamic environment with exposure to companies and organisations from around Australia, then Grace has the perfect opportunity for you.

You will be working with some great people and will be supported by a corporate management team that has extensive industry experience. Annual salary reviews, industry and sales training will be provided along with a competitive remuneration package. This is a challenging opportunity for the right candidate to join a growing team focused on outstanding service for our clients and their relocating employees.

The Service Delivery Manager is a part of a team that delivers outstanding customer service to Grace’s corporate clients. Reporting on a day to day basis to the Branch Manager, and on policy and program to the National Service Delivery Manager, you are responsible for leading a team of Removal Coordinators who handle domestic and international relocations that include a variety of services, providing support to the team in sales, client relationships and service delivery. In addition to the team leadership responsibility you will also directly manage some client files while providing leave cover for your team members.

Great customer service and effective service delivery management are central to the role and successful candidates will have strong communication skills and experience resolving issues.


What you must have to apply for this role:

  • Removal experience and or related mobility experience preferred
  • Proven sales management experience
  • Experience as a supervisor, team leader or manager in a team environment
  • A commitment and passion to deliver outstanding customer service
  • A proven ability to create, maintain and develop client relationships
  • Detail orientated with the ability to multi-task in a face paced environment
  • Strong communication and customer service skills
  • A track record managing multiple deadlines, responding promptly and accurately to customer emails and phone enquiries
  • Excellent organisation and administration skills
  • Computer literate in Word, Excel


What’s in it for you?

  • Competitive remuneration package
  • The opportunity to work with a dynamic and experienced team
  • The opportunity for career advancement
  • A great team environment and culture, fantastic employee reward and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice


About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.

The preferred applicant will be required to undertake a Police Criminal History as part of their employment. 


To know more about the exciting employee benefits at Grace, copy this URL: Work for Australia's Leading Services Company | Employment | Jobs | Careers | Grace 


Our Commitment to Diversity and Inclusion

At Crown we believe in inclusion, we welcome diversity and we are committed to equality. As a company we strive constantly to meet the needs of the corporations and customers we serve. We believe that by embracing a culture of inclusion we become a better place to work and a better company and service partner. We are particularly proud of our Indigenous Participation Plan and welcome applications for employment by people of Aboriginal and Torres Strait Islander descent. We are on a journey, we learn daily, always look to improve and will remain committed to building the best workplace culture we can, so regardless of ethnicity, gender, sexual orientation or disability we encourage you to apply and join us on that journey.

No agencies please. If we feel the need to use an agency, we will be in touch with one.


Perks & benefits
Novated lease
Recognition program
Salary sacrifice
Sales training
Pay comparison
Market average based on all Service Delivery Manager jobs in Brisbane QLD
Estimated range
$95k - $100k
Market average
Market average
Actual pay is not disclosed by the employer

Job details
Date posted
26 May 2022
Transport & Logistics
Team Leader/Supervisor
$95k ~ $100k
Contract type
Work type
Full time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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