+60d ago

Level 1 IT Support (AU Citizen/PR)

Michael Page

Similar jobs pay $50k ~ $70k
Permanent Full time Standard business hours
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Full job description
  • Join a world renown, award winning - Fortune 500 enterprise
  • Support executive level employees and systems of an International Enterprise

About Our Client

My client is a $60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, they are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere.

Based in Sydney, their high performing team were the first to launch Premier Support globally and are now considered a flagship and a role model for other Premier Support teams around the world, deliver best-in-class support to my clients Premier Support customers throughout Australia and New Zealand.

Job Description

Over the phone and email you will deploy advanced troubleshooting and exceptional customer service skills to diagnose and resolve faults, and where necessary, dispatch parts and field engineers to site to conduct NBD repairs.

You will oversee every case from start to finish demonstrating exceptional case management, follow up and communications to ensure the upmost customer service.

The Successful Applicant

Key Competencies Needed:

  • Working knowledge of Windows OS and MS Products
  • Experience diagnosing a broad range of hardware/software faults
  • Experience supporting Desktops, Laptops and Tablets
  • High attention to detail and exceptional quality control
  • Able to problem solve and think laterally
  • Effective verbal/written communications and customer skills
  • Exceptional case ownership and ability to develop solid action plans
  • Proven ability to learn and support new and complex technologies
  • Ability to prioritise in a fast-paced, dynamic work environment

What's on Offer

  • Incredible work/life balance
  • 4 day working week
  • Competitive salary
  • Cutting edge work environment
  • Brand new offices
  • Rare career progressive opportunities
  • Great Team Culture
  • Close to public transport
  • Great Bonus scheme


Perks & benefits
Work - life balance
Pay comparison
Market average based on all Help Desk & IT Support jobs in Sydney NSW
Estimated range
$50k - $70k
Market average
$38k - $49k
19 jobs
$49k - $60k
215 jobs
$60k - $72k
1458 jobs
$72k - $83k
730 jobs
$83k - $94k
133 jobs
$94k - $105k
565 jobs
$105k - $116k
4 jobs
$116k - $128k
6 jobs
$128k - $139k
11 jobs
$139k - $150k
11 jobs
25 jobs
Market average
Actual pay is not disclosed by the employer

Job details
Date posted
13 Apr 2022
Information Technology
Help Desk & IT Support
$50k ~ $70k
Contract type
Work type
Full time
Job mode
Standard business hours
Software & services
Work Authorisation
Australian citizen / Permanent resident

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