+60d ago

Contact Centre

Hays Contact Centres

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Base pay
$30/hr
Work type
Temporary
Contract type
How this job matches you
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Pay guide
Market insights based on all Customer Service & Call Centre jobs in Melbourne VIC
Base pay range
$30/hr
Market average
$33/hr
$19 - $29/hr
330 jobs
$29 - $38/hr
4848 jobs
$38 - $48/hr
266 jobs
$48 - $57/hr
395 jobs
$57 - $66/hr
4 jobs
$66 - $76/hr
6 jobs
$76 - $506/hr
24 jobs
$33/hr
Market average
$21/hr
$126/hr
Full job description

Your new company

We have multiple opportunities for Customer Service Consultants to join a large appliance company known for environmentally friendly kitchen and laundry appliances that focus on durability. This role is in the northern suburbs on a 6-month contract with the potential to go Permanent!

Your new role

  • Providing a high level of courteous and efficient customer service to a range of customers
  • Coordinating & allocation of Service repair jobs, Product Delivery & Returns related to Service and Outbound sales as required
  • Answer incoming calls in a timely and professional manner,
  • Coordinating & schedule service jobs, delivery and install jobs and re-allocations.
  • Prompt resolution to customer queries and complaints promptly.
  • Coordinating with Sales & Service Staff and Field service personnel for job completions.
  • Process repair agent invoices and perform other administrative duties related to this customer support role

Working 37.5 hours a week, this position will work across a rotating roster between 8:30am – 6:00pm, Monday to Friday and have flexibility to work weekends.

What you'll need to succeed

  • Minimum 3 years Call Centre experience is required
  • Experience in Whitegoods would be a definite advantage
  • Ability to work under sustained work pressure, handling high volumes of calls a day
  • Be self-motivated, Punctual, Reliable and Show initiative
  • Have intermediate computer skills
  • Flexibility to work on weekends
  • Able to manage your daily work program with limited supervision
  • Be a team player, Have excellent interpersonal and communication skills
  • Have a proven track record of providing excellent service to customers

What you'll get in return

  • Attractive salary
  • High Potential to go Perm
  • Training provided
  • Be part of a highly supportive team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2588002

Job details
Date posted
1 Dec 2021
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Base pay
$30/hr
Work type
Temporary
Job mode
Standard/Business Hours

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