Complaints peak with 160 per cent rise driven by NBN woes: Ombudsman report

By Julie Power
Updated October 18 2017 - 6:28am, first published 6:23am

A 160 per cent increase in complaints about services under the National Broadband Network and a 43.5 per cent rise in those about Telstra by frustrated customers caused a spike to 158,016 in complaints to the Telecommunications Industry Ombudsman (TIO) in the past financial year.

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