Fusion Hair Artistry in Liverpool have outshone competitors as they take home the Australian Quality business award, recently.
Owners Sandra and Carlo Panarello have been running the business for the past 15-years.
Mrs Panarello said the award resembled their hard work and dedication to providing good customer service to their clients.
‘‘I pride ourselves on our service and professionalism,’’ she said.
‘‘I think good customer service is making someone feel comfortable and treating them how we’d like to be treated, and listening to what they want.
‘‘A good service is as soon as you walk in the door you feel that warmth of the salon around you.
‘‘The award is a sense of achievement, that we’re still trying and still keeping our clients service up to date, and I’m very proud of that.’’
The couple had met working in the industry and decided to start their own salon on Northumberland Street.
Over the years the salon has won 75 awards, including state and national awards, the Prestigious Pan Pacific and Australian Hairdresser of the Year award.
The couple have been involved in a number of photo shoots, hair shows and seminars for Australian Hairdressers.
Mrs Panarello is also an accredited Tafe teacher.
She said she thought it was important to look after her staff members and provide them with opportunities to learn new things.
‘‘We really pride ourselves in our staff training, you must train your staff and motivate them.
‘‘I reguarly send my staff a few times a year in certain courses.
‘‘It’s good to be involved in the industry.’’